FEDERAL PRISONER Shop

<p><span id="isPasted" style="font-size:13.999999999999998pt;font-family:Calibri,sans-serif;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please check the product description on the website for items you&#x2019;ve ordered for updated release dates/estimated delivery dates.&#xA0;</span></p>

Please check the product description on the website for items you’ve ordered for updated release dates/estimated delivery dates.

Why hasn’t my pre-order shipped yet?

PRE-ORDERS

How can I track my order?

How can I update my address?

What should I do if I receive damaged items?

What is Convoy Order Protection?

What should I do if I did not receive what I ordered?

How can I cancel my order?

How can I check the status of my order?

Can you guys combine my order for me?

Are all of your products in stock?

The item I want to buy is out of stock. Can you tell me when you will get it back in stock?

I received the wrong item in my order.

ORDERS

When will my pre-order ship?

When will my order ship?

Why has only part of my order shipped?

Can you open my record before shipping?

I recently received my order but the poster I ordered wasn’t included. Did you forget it?

How much does shipping cost?

What shipping methods do you offer?

What countries do you ship to?

How much will duties and customs fees be for my order?

Why is your website stating that you don’t offer shipping to my address?

Why does my tracking say my order is being returned to the sender?

My order says it’s been delivered, but it hasn’t.

Why does my tracking say “Shipping Label Created, USPS Awaiting Item?”

SHIPPING

What methods of payment do you accept?

Will I be charged sales tax?

Why was my credit card declined, and why does my statement say, "payment pending”?

What is Shop Pay?

PAYMENTS

How can I return all or part of my order?

How can I exchange an item from my order?

Can I return something I purchased at an event or concert?

RETURN POLICY

How can I contact customer service?

I did not receive a digital download card with my record.

Am I able to stack my discount codes at checkout?

My discount code is not working.

How can I redeem my rewards?

GENERAL QUESTIONS