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FEDERAL PRISONER Shop logo

All collections

How can I return all or part of my order?

We strongly suggest you check with any STATE RUN FACILITY website under mail rules before placing any orders. We hold NO RESPONSIBILITY for MAGAZINES that may be damaged, confiscated, or not delivered. All sales are final if shipped. 


We regret that we are unable to refund any shipping charges unless the return is a result of our error.

The FEDERAL PRISONER Shop must receive the merchandise within 14 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 14 days of the date of delivery, it will be returned to the sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at [email protected].


ALL returns and exchanges will be issued in the form of a FEDERAL PRISONER Shop Credit:

  • Store Credit will be provided via email.

  • If you do not have a FEDERAL PRISONER Shop account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created


NOTE:

The FEDERAL PRISONER Shop is not responsible for return shipping costs on any returns or exchanges unless the fault is ours.


ALL RETURNS MUST:

  • NOT HAVE BEEN WORN, ALTERED, WASHED, OR DAMAGED

  • Have ALL tags attached

  • We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear

  • ALL returns MUST be in the original packaging

  • Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you'll automatically be issued FEDERAL PRISONER Shop credit)


If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return if your package is lost in transit. Without tracking, the FEDERAL PRISONER Shop is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.


RETURNS OR EXCHANGES SHOULD BE SENT TO:

The Production Department/PROJECT M
ATTN: RETURN
300 Mathers Rd.
Building 32
Ambler, PA 19002


*Please include the original shipping label or a note with your FULL NAME, ORDER NUMBER, and WHAT WE CAN DO TO HELP.. You will be notified when your return is processed via email to the email address provided during the transaction.


INTERNATIONAL RETURNS:

We do accept returns from Canada, but the FEDERAL PRISONER Shop does not pay for International return shipping at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse if your package is lost in transit. The FEDERAL PRISONER Shop is not responsible for packages that are shipped by other means.

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